Marketplace Seller Terms & Conditions
DesiBasket provides an online service that allows third party sellers to sell their products to buyers. DesiBasket does not act as the agent for either buyers or sellers. Our service provides a platform for these transactions to take place.
You must login with an existing account or complete the Site registration process to create an account with a username and password in order to make full use of selling on the marketplace. You may not share your password with anyone except authorized employees. You must always provide accurate, current and complete information, and you must update such information in a timely manner to maintain its accuracy and completeness. Any use of the Site through your Account will be deemed as being used by you. DesiBasket is entitled to rely on the contact and other information that is supplied to us through your Account. Your Account is non-transferable and non-assignable.
Listing items for sale in the DesiBasket Marketplace is limited to parties that can lawfully enter into a contract. Minors are not allowed to buy or sell on our marketplace. To list items for sale you must supply your name, address, phone number, email address, paypal/bank account info for payment and agree to the marketplace agreement.
Please note that the paypal/bank account you have identified must be valid in order for you to be paid for your sales. If for any reason it is invalid at the time we try to disburse funds to you, your disbursement will be delayed until you update the information.
For all items sold through its marketplace, DesiBasket charges a fee at 15 percentage of the sale price. The seller of an item is responsible for paying this fee. This fee will be automatically deducted from the earnings you receive from a sale. The fee in effect on the date of sale of the item shall govern the transaction. By listing an item for sale in our marketplace, you agree to pay the applicable fees and any collection costs related to non-payment of fees. All fees are payable upon demand via your bank account. By listing an item for sale on the Site, you authorize DesiBasket to debit your bank account for amounts due.
DesiBasket requires you to provide timely support to the customers of our marketplace. All messages should ideally be replied to within 24hrs. Please resolve all customer issues related to the DesiBasket marketplace within 48hrs if possible. You are also required to notify DesiBasket when you change the status of an order. Changes in status could include but are not limited to: canceling an order, refunding an order or alerting a customer about a missing item from their order. When you mark an item as shipped with tracking or shipped without tracking an automatic email will be sent to the customer alerting them of the status change. Do not contact customers directly unless replying to a question, alerting them of an order status update or responding to a complaint.
All orders should be shipped to customers within 48hrs. All orders must reach the Buyer within the quoted time frame defined in your shipping policy. Failure to provide shipment notification within threshold may cause your transaction and any associated payment to be canceled at our sole discretion. As part of the Seller Agreement you are contracted to adhere to, it is your responsibility to deliver the items contained within an order to the Buyer and you waive your ability to win any disputes if the customer says the package did not arrive due to not having Delivery Confirmation or Tracking.
All orders made through DesiBasket.com must be shipped through the mail to buyers unless they are an In-Store Pickup order. No attempts to meet in-person to transact should be attempted without informing DesiBasket.
Sellers cannot list or sell items that: infringe upon intellectual property rights or are illegal, fake, counterfeit, or stolen. Items listed for sale must be listed on the correct item page and an accurate description of the products description must be given. The accounts of sellers may be limited in a matter that allows them to make a certain amount of transactions within a given time at the sole discretion of DesiBasket. Marketplace transactions must take place between two different individuals, organizations or entities. DesiBasket reserves the right to refuse service to anyone at any time for any reason.
DesiBasket determines which products to offer for sale in the marketplace. Products may be added or removed at any time without notice. Changes to the item detail pages of a product can also take place without notice. The way listings appear in the marketplace may change without notice to users of the marketplace. Please note that if you are listing presale items, you should be following your publisher or distributor’s restrictions and regulations when using our Marketplace. Sellers are required to sell items at the price they listed to customers that meet the seller’s terms. By listing an item in our marketplace you agree that you have the right to sell the item, the item is in your possession and that your description provided in your listing is complete and accurate. Sellers are not allowed to drop ship or sell items they do not physically possess. Sellers are required to ship an order by the provided ship date. Failure to ship by the provided date may be grounds for termination of your Account.
You must keep any buyer information you receive confidential and secure. In general, you should not share your DesiBasket login information with anyone other than authorized employees. Any employees or individuals who have access to your DesiBasket account must also keep login and buyer information secure. If you store buyer information anywhere outside of the DesiBasket Seller Portal, you must store that information securely where unauthorized individuals cannot access the information. In addition, you may not share, sell, rent, or distribute buyer information to a third party for purposes unrelated to the transaction made on the Site, including through social media platforms. You may not use buyer information except as necessary to complete the purposes for which the information was provided to you (e.g., to complete the transaction). You may not use buyer information to market to buyers, unless you obtain prior, opt-in consent from each individual buyer before doing so.
After a Completed Sale occurs DesiBasket credits the net proceeds from the sale to your account. Keep in mind that refunds to buyers, selling fees and other transactions are debited against amounts credited to your Account from sales. The funds in your Account will be automatically transferred to your designated paypal/bank account by-monthly, on 1st and 16th of every month for orders completed in prior month between 1-15, and 16-31 respectively.
As a security measure, DesiBasket may, but is not required to, impose transaction limits on some or all sellers relating to the value of any transaction, disbursement or adjustment, the cumulative value of all transactions, disbursements or adjustments during a period of time, or the number of transactions per day or other period of time. DesiBasket will not be liable to seller: (i) if we do not proceed with a transaction, disbursement or adjustment that would exceed any limit established by us for a security reason, or (ii) if we permit a buyer to withdraw from a transaction because of issues involving the Account.
If DesiBasket reasonably concludes based on information available to us that seller's actions and/or performance in connection with the Site may result in buyer disputes, chargebacks or other claims, then we may, in our sole discretion, delay initiating any remittances and withhold any payments to be made or that are otherwise due to you in connection with this marketplace agreement for the shorter of: (a) a period of 90 days following the initial date of suspension; or (b) completion of any investigation(s) regarding any seller actions and/or performance in connection with this marketplace agreement. We will not be liable to seller if we act in accordance with the provisions of this Section.
It is the seller’s responsibility to collect and remit any taxes associated with a transaction. DesiBasket may provide tools that allow a user to charge sales tax on transactions, but DesiBasket will not be held responsible for the collection or lack of collection of any taxes due to the use of these tools. DesiBasket is not responsible for determining when tax should be charged.
For all of your products you will accept and process returns, refunds and adjustments in accordance with this marketplace seller agreement at the time of the applicable order, and we may inform customers that these policies apply to your products. Customers are not subject to restocking or refund processing fees when a Seller applies a refund. You will determine and calculate the amount of all refunds and adjustments (including any taxes, shipping and handling or other charges) or other amounts to be paid by you to buyers in connection with DesiBasket marketplace purchases, using functionality we enable for your account, and will route all such payments through DesiBasket. We will provide any such payments to the buyers (which may be in the same payment form originally used to purchase your product), and you will reimburse us for all amounts so paid. We may offset such payments against any amounts to be remitted or paid by DesiBasket to seller under this marketplace agreement or seek reimbursement from seller via any of the means authorized under this marketplace agreement. You will promptly provide refunds and adjustments that you are obligated to provide and as required by law, and in no case later than thirty (30) days after the obligation arises.
The seller can terminate participation in our marketplace at any time by written notice to DesiBasket. DesiBasket reserves the right to terminate a user’s participation in the marketplace at any time for any reason at its sole discretion, with or without notice to user. DesiBasket reserves the right to monitor user accounts to determine if policies or laws are being broken. DesiBasket reserves the right to remove or edit any content supplied by users. Any illegal or fraudulent activity may be reported to law enforcement or other third parties. Upon termination, seller must pay DesiBasket any fees that were incurred prior to the effective date of termination, and any pending transactions will be canceled.
DesiBasket reserves the right, upon termination, to offset against any payments to be made to seller, an amount determined by DesiBasket to be adequate to cover chargebacks, refunds, adjustments or other amounts paid to buyers in connection with marketplace purchases from seller's account for a prospective three-month period. At the end of such three-month period following termination, DesiBasket will disburse to seller any amount not used to offset chargebacks, refunds, adjustments or such other amounts paid to buyers, or seek reimbursement from seller via any of the means authorized in this marketplace agreement for any additional amount required to offset chargebacks, refunds, adjustments or other amounts paid to buyers, as applicable.
The DesiBasket marketplace is provided as is and without warranty. DesiBasket makes no warranties of any kind, expressed or implied. We strive to provide our marketplace 24 hours a day 365 days a year, but we do not guarantee our marketplace will always be available. DesiBasket will not be liable for any loss due to our marketplace not being available. DesiBasket will not be liable for any loss due to errors in our software or the software of others that we use.
RISK OF LOSS
DesiBasket may refuse service to anyone for any reason. DesiBasket may earn interest or other compensation from the balances in our bank accounts that result from the timing difference between our being paid by a buyer and our bank account being debited to pay out credits to a seller. DesiBasket will bear the risk of credit card fraud (i.e. fraudulent purchase arising from the theft and unauthorized use of a third party's credit card information) occurring in connection with a payment transaction through our marketplace, and the seller will bear all other risk of fraud or loss that are not fulfilled strictly in accordance with the order information and shipping information that we provide you. DesiBasket reserves the right to seek reimbursement from the seller if we, in our sole discretion, decide to reimburse the buyer, provide a refund to the buyer if the seller cannot promptly deliver the goods, discover erroneous or duplicate transactions, or receive a chargeback from a buyer's credit card issuer for the amount of the buyer's purchase from the seller. DesiBasket may obtain reimbursement of any amounts owed by the seller to DesiBasket by deducting from future payments owed to the seller, reversing any credits to the Account, debiting the seller’s bank account, charging the seller's credit card, or seeking such reimbursement from the seller by any other lawful means. You authorize us to use any or all of the foregoing methods to seek reimbursement, including the debiting of your credit card or checking account.
INDEMNITY/LIMITATION OF LIABILITY
You will defend, indemnify and hold harmless DesiBasket and its affiliates (and their respective employees, directors, agents and representatives) from and against any and all claims, costs, losses, damages, judgments, penalties, interest and expenses (including reasonable attorneys' fees) arising out of any claim, action, audit, investigation, inquiry or other proceeding instituted by a person or entity that arises out of or relates to: (i) any actual or alleged breach of your representations, warranties, or obligations set forth in this marketplace agreement; or (ii) your own website or other sales channels, the products you sell, any content you provide, the advertisement, offer, sale or return of any products you sell, any actual or alleged infringement of any intellectual property or proprietary rights by any products you sell or content you provide, or the collection, payment or failure to collect or pay any taxes.
DESIBASKET WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND, INCLUDING WITHOUT LIMITATION DIRECT, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES, ARISING OUT OF OR IN CONNECTION WITH THIS MARKETPLACE AGREEMENT, THE SITE, THE INABILITY TO USE THE SITE OR THE MARKETPLACE, OR THOSE RESULTING FROM ANY GOODS OR SERVICES PURCHASED OR OBTAINED OR MESSAGES RECEIVED OR TRANSACTIONS ENTERED INTO VIA THE SITE.
Because DesiBasket is not directly involved with transactions between buyers and sellers, you agree to release DesiBasket from claims, demands and damages related to transaction disputes. If a dispute arises, buyers and sellers are expected to deal with each other to come to a resolution. At times, DesiBasket Customer Service may step in to mediate disputes between Buyers and Sellers on our platform. During mediation, DesiBasket Customer Service may apply full or partial refunds to resolve disagreements, any and all refunds are at the discretion of the Customer Service Team.
By agreeing to the marketplace seller terms & conditions, you grant the royalty-free use of any content you submit to us. You represent that you own any content you submit to us or you have the right to distribute submitted content. You will be responsible for any violation of rights for unauthorized content.
If any section of this terms & conditions is deemed unlawful, void or unenforceable, then that section shall be deemed severable and the remainder of the agreement will remain in force. Failure to enforce any section of this agreement by DesiBasket does not constitute a waiver of DesiBasket right to enforce such section or any other section in the future.