Delivery Policy

At Desi Basket we charge only the minimum delivery cost necessary to provide unbeatable products and service on every order.

Delivery Cost

*Free delivery on orders over $30.

*Flat $4.99 delivery cost on orders below $30.
We currently offer the Same Day delivery only to limited locations. Any order placed before 1PM EST, will be delivered on the same day within the delivery time slot chosen at the check out. We expect you to be available for pick up during this time slot at the address provided for delivery. Otherwise, we have right to leave the items at the door at your own risk. Please note, we also deliver perishable items like Frozen, Dairy, Meat and Vegetables so we highly recommend your availability for pickup.

Orders received after 1PM EST will be delivered on the next day.

Please verify that you have entered the correct delivery information, including suite and apartment numbers to ensure we deliver on time.

Order Fulfillment

Please note from time to time product packaging is modified with the resulting changes not immediately updated in the online product photo. The product attributes such as size, quantity, form and/or origin will always be consistent with the online photo and description. 

If there is a problem with your order, someone from our customer service team will contact you immediately.

Out of stock or back ordered items

It is possible that your order may have items that are currently back ordered or out of stock, in such cases it is our policy to deliver comparable alternatives. We may notify you regarding such changes via e-mail or call you in reference to them.

If you do not want any substitutes, kindly leave a note to that effect in your order instructions.

Desi Basket Substitution Policy

  • Desi Basket will refund the item value if no substitution is found.
  • Desi Basket will substitute at no additional cost to customer with higher value or larger quantity item if the exact item was not found.
  • Desi Basket will substitute with another brand of higher value or larger quantity when the ordered brand is not available
  • Note: We have no affiliation with any brand and we don't swap items to promote one brand over another.
  • We love our customers and would be happy to refund for any inconvenience caused due to this substitution policy.

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